Terms & Conditions

Effective from 1 May 2026 | Version 1.0

These terms and conditions govern the contractual relationship between the service provider HostWash (hereinafter "Provider"), operated by Let IT Bee, s.r.o., ID: 24205095, registered at Břehová 40/1, 110 00 Prague 1, Czech Republic, and the customer (hereinafter "Client").

1. Service Definitions

1.1 Laundry Service (Own Linen)

A one-off service including pickup, washing at 60 °C, drying, ironing/pressing, folding, and delivery of the Client's own linen. No long-term contract is required.

1.2 Linen Rental

A subscription service where the Provider supplies hotel-quality bedding and towel sets (hereinafter "Sets") to the Client's property and handles their regular exchange, laundering, and maintenance. Sets remain the property of the Provider for the entire duration of the Agreement.

2. Linen Rental — Contract Terms

2.1 Commencement

The linen rental service is activated upon signing a Linen Rental Agreement (hereinafter "Agreement") or by electronic acceptance of these terms during registration. The Agreement specifies:

• Selected plan and number of properties
• Number and composition of Sets assigned to the Client
• Pickup and delivery schedule
• Monthly fee and payment method

2.2 Assigned Sets

Each property is assigned a triple allocation of Sets to ensure the Client always has clean linen available:

• Set 1 — currently in use by the guest (on the bed)
• Set 2 — clean backup at the Client's property (ready to use)
• Set 3 — in transit/being laundered at the Provider's facility

This rotation system means the Client never has to wait for laundry — during a guest turnover, simply use the backup set and place the used linen in the collection bag.

2.3 Standard Set Composition (2-person)

Item	Quantity
Fitted sheet (180 × 200 cm)	2 pcs
Duvet cover (140 × 200 cm)	2 pcs
Pillowcase (70 × 90 cm)	4 pcs
Bath towel (70 × 140 cm)	4 pcs
Hand towel (50 × 100 cm)	4 pcs
Bath mat	1 pc

Set composition can be adjusted to match the property layout (1-person, apartment, etc.).

2.4 Ownership & Responsibility

• Sets are the property of the Provider for the entire duration of the Agreement.
• The Client shall handle the Sets with due care.
• Normal wear and tear (fading, slight thinning of fabric) is covered by the Provider — it is part of the service.
• Excessive damage or loss (tearing, permanent stains from dye/iodine, missing items): the Client shall cover replacement costs per the current price list (appendix to the Agreement).
• The Client may not sub-rent, sell, or use the Sets at any property other than specified in the Agreement.

2.5 Deposit

Upon activation, the Client pays a refundable deposit equal to the value of one complete Set per property. The deposit amount is specified in the Agreement and covers potential loss or excessive damage. Upon proper termination and return of all Sets in acceptable condition, the deposit is refunded within 14 days.

3. Logistics — Pickup & Delivery

3.1 Schedule

Pickup of soiled linen and delivery of clean linen takes place on an agreed schedule, typically 1–2 times per week on a regular day and time. Specific days and times are part of the Agreement.

3.2 Handover

• The Client prepares soiled linen in a labeled collection bag (provided by the Provider).
• Handover may be in person, via a designated box/shelf, or as agreed (reception, lockbox, etc.).
• The Provider performs a piece count at each pickup and delivery.

3.3 Service Area & Surcharges

• Prague 1–10: pickup and delivery included in the plan price
• Prague 11+: surcharge per current price list
• Extra pickup outside the regular schedule: surcharge per current price list

3.4 Express Service

If the Client requires an exceptionally fast turnaround (within 12 hours), an express service is available at a +50% surcharge on the standard laundry price.

4. Quality & Complaints

4.1 Laundry Standard

• Washing at min. 60 °C (hygienic standard for accommodation facilities)
• Hypoallergenic, fragrance-free detergents
• Professional pressing and folding
• Packaging ready for immediate use

4.2 Complaints

The Client may file a quality complaint within 24 hours of delivery. The Provider shall resolve the complaint by re-washing or replacing the Set free of charge within 48 hours.

5. Payment Terms

5.1 Linen Rental

• Monthly prepayment, due on the 1st day of each month.
• Payment by bank transfer or card (recurring payment).
• VAT invoice issued electronically on the 1st of each month.

5.2 Own Linen Laundry

• Payment upon delivery (card) or by invoice for regular clients.
• Invoice due date: 14 days.

5.3 Late Payment

If payment is overdue by more than 14 days, the Provider may suspend the service. If overdue by more than 30 days, the Provider may terminate the Agreement and request the return of all Sets.

6. Duration & Termination

6.1 Minimum Commitment

The Linen Rental Agreement is concluded for an indefinite period with a minimum commitment of 3 months. Reason: initial costs of procuring and preparing Sets for the Client.

6.2 Notice Period

After the minimum commitment period, either party may terminate the Agreement with a 1-month notice period, effective at the end of a calendar month.

6.3 Return of Sets

The Client must return all assigned Sets (including backups) within 7 days of termination. Unreturned items will be deducted from the deposit or invoiced separately.

6.4 Immediate Termination

The Provider may terminate the Agreement with immediate effect in case of:

• Payment overdue by more than 30 days
• Repeated severe damage to Sets
• Use of Sets in violation of the Agreement

7. Plan Changes

The Client may request a plan change (adding/removing properties or turnovers), effective from the following month. When upgrading, the Provider will deliver additional Sets. When downgrading, the Client returns excess Sets.

8. Data Protection

The Provider processes the Client's personal data to the extent necessary for fulfilling the Agreement (name, property address, contact details, billing information). Details are available in our Privacy Policy (GDPR).

9. Final Provisions

• Legal relations are governed by the laws of the Czech Republic.
• Disputes shall be resolved amicably first; if not possible, by the competent court in Prague.
• The Provider reserves the right to update these terms unilaterally. The Client will be notified by email at least 30 days in advance.
• The current version of these terms is always available at hostwash.cz/en/terms.